Terms and Conditions of Sale

These general terms and conditions of sale (hereinafter the "General Terms") apply between Iné company (hereinafter "we") and any consumer (hereinafter "you") placing an order on the website www.ine.fr (hereinafter the "Site"). Sales on the Site are exclusively intended for consumers purchasing items for their personal use, excluding any resale. The General Terms may be modified at any time. The version of the General Terms applicable is the one accessible on the Site at the time of your order. Unique REP ID for textile/footwear sector: FR396975_11DYHC

ARTICLE 1. Acceptance of General Terms

By checking the box "I accept the terms and conditions" before confirming your order, you acknowledge having fully read the General Terms and accept them without reservation. No special conditions or other general conditions from you can prevail over these terms without our express agreement. Any contrary condition set by you will therefore, in the absence of express acceptance by us, be unenforceable regardless of when it may have been brought to our attention. The fact that we do not enforce any of these General Terms at any given time cannot be interpreted as a waiver of our right to enforce any of said conditions later.

ARTICLE 2. Items for Sale on the Site

The items offered for sale are those appearing on the Site on the day of your order. Items are offered for sale subject to stock availability. We make our best efforts to present and describe the items for sale as accurately as possible, respecting colors, dimensions, and proportions. However, photographs, texts, and any other description of items may not perfectly reflect their true appearance. For this reason, in case of dissatisfaction upon receipt of your order, you benefit from the rights described in Article 7.

ARTICLE 3. Item Prices

The prices of items offered for sale are expressed in Euros including all taxes, excluding delivery costs. We may change item prices at any time. The prices applicable to your order are therefore those shown on the Site at the time of ordering. Delivery costs are additional. Delivery rates depend on the destination, weight, and volume of the package. Details of the total amount will be shown on the "Payment" page summarizing your order.

ARTICLE 4. Orders

To place an order, you must be a capable adult or an emancipated minor. Furthermore, there must not be any ongoing dispute between us regarding payment of a previous order, and your order must comply with the General Terms. You must have a customer account, which you can create online on the Site. Creating a customer account requires you to provide the following information: Name, first name, email address, password. Account creation is possible during the ordering process.

To place your order on the Site, you must select the chosen item, size and quantity, then click on the "Add to cart" button. You can then either continue shopping or complete your order by clicking on the "Proceed to Payment" button. To continue with the order, you must acknowledge and accept the General Terms by checking the box "I have read and accept the general terms and conditions of sale". A summary of selected items, their brief description and their individual and total prices then appear on screen. You must ensure the accuracy of this summarized information before confirming your order. You then click on the "Proceed to payment" button. You then enter the process of finalizing the purchase of items in your cart. You enter your contact details and check your order information (and correct them if necessary by clicking on the "Cart" step in the top left). Then, you click on "Continue to shipping" and choose your shipping method. You click on "Continue to payment" and enter the codes for your selected payment method and confirm the order. You can verify one last time the information and details of your order at the "Confirmation" step before proceeding to final payment by clicking on "Validate payment". Once your order is confirmed this way, you can no longer modify it on the Site. Your order is registered by us once your banking details are verified and your bank card debit authorization is received according to the procedure described in Article 5.1. Once your order is registered, we will send you an email summarizing your order. If, despite our vigilance, ordered items are no longer in stock, we will inform you of their unavailability and proceed with the refund of products we were unable to ship.

ARTICLE 5. Payment

Payment is made by credit card CB, Visa and PayPal by providing the required information on the Site's payment page. Your credit card will only be charged once your banking details have been verified and your credit card debit authorization has been received. We retain ownership of the items until complete payment of the order, meaning until the full order price has been collected. The currency used for the transaction is the Euro. The amount debited from the credit card account will depend on the Euro exchange rate on the day of debit and any exchange fees charged by the card-issuing bank. We reserve the right to ask you to justify the personal data you provide to us in order to verify that the person whose bank account is debited is indeed the person who placed the order. This verification may take the form of a request for proof of identity and/or residence and/or banking documents (bank details or voided check). If you fail to respond to such a request within 7 days following our request, we will not proceed with the delivery of your order or the debit of your credit card. Delivery times will be suspended until receipt of all requested information and documents. For any payment-related questions, you can contact customer service according to the terms provided in Article 9.

Payment Security

Payment is made through a secure platform. We do not store the provided bank details. Information related to your order is subject to automated data processing by PAYPLUG and Stripe. The purpose of this automated data processing is to define a transaction analysis level and to prevent credit card fraud. Your invoice will be available, downloadable, and printable in the "my account/Order History" section once your order has been shipped.

ARTICLE 6. Delivery

We deliver to metropolitan France, Monaco, and Corsica. For metropolitan France, Monaco, and Corsica, we provide shipping and delivery within seven (7) business days from the day following your order registration. However, we make every effort to ensure your order is shipped and delivered within an average timeframe of two (2) to five (5) business days from the day following its registration.

The proposed delivery date is guaranteed:
Except in cases of force majeure,
Except in cases of carrier strikes,
Provided the delivery address is precise, accurate, and complete,
Provided the order recipient is present at the time of delivery.

It is specified that orders registered on the Site on Friday, Saturday, or Sunday can only be processed the following Monday.
Orders registered on the Site on a public holiday will also be processed on the next business day.
Delivery costs will be displayed on the Site on the "Delivery" page during the order process, and on the "Payment" page summarizing your order.
Delivery may be free from the purchase amount mentioned on the Site.
You can track your order status by clicking on the link you will receive by email, or by contacting Customer Service by email according to the terms specified in Article 9.

ARTICLE 7. Right of Withdrawal - Exchange Option

7.1 Return for Refund:
Pursuant to Article L221-18 of the Consumer Code, you have fourteen (14) clear days (which we extend to 1 month for all orders placed between December 1st and 23rd) from the date of receipt of your order to return the purchased item(s), without having to justify any reason. To proceed with a return, you must submit a return request on the Site under the right of withdrawal. The return is at the customer's expense.

To be refunded, you must imperatively return the items:
- In their original packaging, unworn
- In a condition allowing their resale as new, accompanied by your name and order number

You will then be refunded the full amount paid corresponding to the returned items accepted by customer service, as soon as possible and no later than fourteen (14) days from our receipt of the returned items. If these conditions are not met, we will return the items to you at our expense without you being able to demand any compensation or refund.

7.2 Return for Exchange (valid only for shoe size exchanges):
Pursuant to Article L221-18 of the Consumer Code, you have fourteen (14) clear days (which we extend to 1 month for all orders placed between December 1st and 23rd) from the date of receipt of your order to exchange the purchased item(s), subject to the availability of items with which you wish to make the exchange.

For the exchange to be accepted, you must imperatively return the items: in their original packaging, unworn, in a condition allowing their resale as new, accompanied by the delivery note you received with your order.

To proceed with an exchange, you must submit a return request on the Site under the right of exchange. The return is at the customer's expense.

Upon receipt of your return and subject to verification, you will be contacted by our customer service to proceed with the shipment of your pair in the new desired size at our expense.

Any product return must be subject to a formal agreement between us and the customer and be returned within 3 days following the agreement. After this period, no return can be accepted.

Any return accepted by us in the case of an apparent defect or non-conformity of delivered products, which will be noted by us, will allow the customer to obtain free replacement or the issuance of a credit note in their favor, excluding any other compensation or damages. The transfer of product ownership to the customer only takes effect after complete payment of the price by the latter.

We bear the risks of loss and deterioration of products until the delivery of said products to the customer. The transfer of risks therefore occurs from the moment the customer (or a person designated by them) has received the products.

ARTICLE 8. Legal Guarantees

You also benefit from legal guarantees, particularly the guarantee of conformity under the conditions provided in Articles L217-3 to L217-7 of the Consumer Code and the guarantee against hidden defects under the conditions provided in Articles 1641 to 1648 of the Civil Code.

Article L217-3 of the Consumer Code
"The seller delivers goods conforming to the contract as well as to the criteria stated in Article L. 217-5. They are responsible for conformity defects existing at the time of delivery of the goods within the meaning of Article L. 216-1, which appear within two years from delivery."

Article L217-4 of the Consumer Code
"The goods conform to the contract if they meet, where applicable, the following criteria:
1° They correspond to the description, type, quantity, and quality, particularly regarding functionality, compatibility, interoperability, or any other characteristic provided in the contract;
2° They are fit for any special purpose sought by the consumer, brought to the seller's attention at the latest at the time of concluding the contract and which the latter has accepted."

Article 1641 of the Civil Code
"The seller is bound by warranty for hidden defects in the item sold that render it unfit for its intended use, or which so impair its use that the buyer would not have acquired it, or would have given a lesser price, had they known of these defects."

Article 1648 paragraph 1 of the Civil Code
"The action resulting from redhibitory defects must be brought by the purchaser within two years from the discovery of the defect."

ARTICLE 9. Customer Service

For any questions or information concerning the use of the Site, the provisions of the General Terms, or the items featured on the Site, you can contact us:
- Through our contact form accessible in the "Contact" section;
- Directly by email at contact@ine.fr.

ARTICLE 10. Data Protection and Privacy
Your personal data is necessary for us to open your account, manage your order and its tracking, and where applicable, send you commercial offers electronically after your express and prior consent. We inform you that we also use cookies and web beacons as part of providing the services offered by the Site. Cookies are files sent to the browser and stored on the computer's hard drive that record information relating to the computer's navigation on the Site (pages visited, date and time of visit, etc.) which we can read during subsequent visits. These cookies facilitate navigation on the Site as they allow the display of information entered by the holder of a customer account during their last connection. The use of cookies is very common on the Internet network. However, it is possible to oppose their insertion by configuring your computer's browser preferences to no longer accept cookies. As each browser is different, we invite you to check with your browser's publisher to learn how to modify cookie preferences. However, if you disable cookies, you may no longer be able to access certain parts of our website or use some of our services, particularly the online purchase of items.

In accordance with the French law of January 6, 1978, on data processing, files, and individual liberties, as well as the provisions of the European Regulation 2016/679 on the protection of personal data, you are informed that, as the data controller, we process personal data for the following main purposes:

The execution of these General Terms and Conditions (GTC);

The management of purchases;

The administration and tracking of your order;

The administrative management of the contractual relationship;

The management of commercial and promotional operations and advertising;

Customer protection.

The legal bases for these data processing activities are the necessity for the execution of a contract, compliance with legal and regulatory obligations, and the legitimate interests pursued by the data controller.

We are committed to protecting your privacy and treat all information about you with the utmost confidentiality. The personal data used includes the information requested at the time of purchase (name, surname, full address, telephone number, email) to ensure high-quality service and close monitoring of your order. Data entered online is stored on a secure server and encrypted immediately.

The data is intended for the authorized services of our company, as well as for any subcontractors and service providers, and more generally, any third parties with whom we may have commercial or contractual relationships.

Retention Periods for Personal Data

Your personal data is retained for varying periods depending on the purpose of its collection:

Data processed for contract management: Retained for the entire duration of the contractual relationship, plus the statutory limitation periods. The general limitation period for civil and commercial matters is five (5) years from the end of the contract.

Data processed for customer prospecting purposes: Retained for three (3) years from the end of the contract.

Data processed for accounting purposes: Retained for the current fiscal year, plus ten (10) years from its closure.

Data processed for rights management concerning data protection: Retained for the entire duration of the request processing, i.e., one (1) month unless an exception extends it to two (2) additional months, plus the applicable limitation periods.

Where regulations require it, these periods may be longer. Additionally, if personal data is collected for multiple purposes, it will be retained until the longest retention or archival period has expired.

Your Rights

In accordance with the applicable legislation on the protection of personal data, you have the right to access, rectify, erase, and object to the processing of your data, as well as the right to data portability and the right to restrict processing.

To exercise these rights, you may contact us:

By email through the account you created, or

By submitting a written request, with proof of your identity.

You also have the right to define general or specific directives on how you wish these rights to be exercised after your death.

You have the right to file a complaint with the French data protection authority, the Commission Nationale Informatique et Libertés (CNIL), which oversees compliance with obligations related to personal data protection.

ARTICLE 11. Intellectual Property

The Site, all software used on the Site, and the data comprising the Site and its content, regardless of their nature (text, photographs, images, sounds, graphic elements, etc.) (hereinafter referred to as the "Properties"), may be protected under intellectual property law.

We grant you a non-exclusive right to use the Properties solely to the extent necessary for visiting the Site and using the services offered therein, and strictly for personal and private use.

You are expressly prohibited from copying, modifying, or integrating the Properties onto any medium, engaging in reverse engineering, or using any other method to attempt to access the source code and/or protocols of the Properties. Additionally, you are prohibited from selling, transferring, licensing, sublicensing, pledging, or otherwise transferring the Properties in any way.

It is reiterated that all distinctive signs, including trademarks and logos, are and remain the property of us or the respective holders of intellectual property rights. Acknowledging these exclusive rights, you agree not to use such signs in any way other than for consulting the Site and to refrain from infringing our intellectual property rights or those of the relevant rights holders.

Any use of the Properties beyond what is necessary for consulting the Site is prohibited without the prior express written consent of the relevant rights holders.

ARTICLE 12. Liability

Given the technical constraints of using the Site and telecommunication systems, we cannot be held liable for damages resulting from malfunctions that are not attributable to us. These may occur during any step of accessing the Site, placing an order, payment, or order tracking and may include issues inherent to using the internet, such as service interruptions, external intrusions, or the presence of computer viruses.

Furthermore, we cannot be held liable if the non-performance or improper performance of our obligations results from:

• Your own actions,
• The unforeseeable and insurmountable actions of a third party to the contract, or
• Force majeure circumstances.

ARTICLE 13. Enirety and Validity of the General Terms and Conditions

The General Terms and Conditions, together with your order confirmation, form the entire contractual agreement between the parties.

If any provision of the General Terms and Conditions is found to be invalid or null, in whole or in part, the remaining provisions shall remain fully applicable. If necessary, the invalidated provision will be renegotiated in good faith.

ARTICLE 14. Governing Law and Dispute Resolution

The General Terms and Conditions are governed by French law.

Claims or disputes will always be received and addressed with careful attention, as good faith is always presumed in those who take the effort to raise an issue. Upon receipt of the products, the client must ensure the delivery complies with the order. Any damages must be recorded as specific, dated, and signed reservations on the delivery receipt.

All claims must be made within 15 business days after receiving the order, by contacting our customer service via the "Contact" form on the Site. The claim must include supporting documents for the damage suffered (e.g., transport letter, photos of the received package).

In case of a dispute, the client must first contact Iné’s Customer Service to resolve the issue amicably.

If this approach fails, the client may refer the matter to the online mediation service of CMAP (Centre de Médiation et d'Arbitrage de Paris), accessible at the URL: http://www.cmap.fr, or by postal mail:
CMAP (Service Médiation de la Consommation)
39 avenue Franklin D. Roosevelt
75008 Paris.

For the referral to CMAP to be valid, it must include:

• Your postal, email, and telephone contact information;
• The full name and address of our company;
• A brief statement of the facts; and
• Proof of prior steps taken to resolve the issue directly with us.

Under the applicable mediation rules, it is reminded that consumer disputes must first be submitted in writing to Iné's Customer Service before filing a mediation request with CMAP.

The mediator will not review disputes in cases where:

• The request is manifestly unfounded or abusive;
• The dispute has already been examined or is under review by another mediator or court;
• The client submits the mediation request more than one year after their written claim to us;
• The dispute does not fall within the mediator's jurisdiction; or
• The client does not provide proof of attempts to resolve the dispute directly with us through written correspondence as stipulated in the contract.

For disputes arising from the application of the General Terms and Conditions, only French courts will have jurisdiction.